Starting from last week, I couldn't upload pictures from Photos to any social media (Facebook or Instagram). I tried to change my profile picture on Viber, it didn't work either. I thought it was because I have 2000 something pictures, so I deleted some but still it doesn't work. What is happening?
iPod touch, iOS 9.2.1
Hi Bakhita20soares
Make sure those apps have access to Photos here:
Settings > Privacy > Photos
If they do then try:
Quitting all apps: Double tap the Home button and swipe the app preview page up for each open app
then
Force Restart: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)
Hi Axeman1020,
Thank you, but I have tried everything mentioned and the problem is still not solved. I can open Photos from the Apps, but when I choose the picture to be uploaded, the screen just freezes and nothing happens even though I wait for so long. I can still press Home button though.
Just to be clear, I am not tell you to restart the iPod.
A force restart is different.
If you the force restart did not work and the apps have permission, then try wiping the iPod and restoring from an iTunes or iCloud backup.
If that does not work, transfer your photos/videos to your computer then wipe and restore again as a new device as the problem may exist in your backup.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
- Restore to factory settings/new iOS device.
This helps! Thank you so much!
That helps! Thank you!
.
Photos
